We want your Sardeenat order to arrive in good condition and match what you purchased.
1 Damaged, incorrect or defective products
If an item arrives damaged, leaking, spoiled, expired or incorrect, please contact us as soon as you discover the issue. Provide your order number, a description and photographs where possible. Keep the product and packaging, if safe, until we advise you on the next steps.
Where the product is defective or we have supplied the wrong item, we will arrange the applicable refund or replacement at no additional cost to you, including any necessary collection or replacement delivery charges. Your statutory rights remain unaffected.
2 Change-of-mind returns
Because we sell food products, we do not accept returns simply because you change your mind, except where required by applicable law.
3 Refunds
Approved refunds will be issued to the original payment method where possible. For cash payments, we will agree on an appropriate refund method with you.
We aim to initiate approved refunds within 5 business days. Your bank or payment provider may require additional processing time. Any delivery charges due for refund under applicable law will also be refunded.
Please contact us before returning products so we can provide instructions.
